SHIPPING
How Long Does Shipping Take?
How Much Is Shipping?
We offer $5 flat rate shipping via USPS in the USA only. Learn more about shipping here.
What should I do if I enter my shipping address incorrectly?
If you realize that your shipping address is incorrect, please email us as soon as possible: Support@NewMillennia.com . We’ll do our best to update it before your order is shipped. However, if your order has already been dispatched to USPS, you’ll need to contact them directly for further assistance.
- Important: Your package will be sent to the exact address you provide. That’s why it’s crucial to double-check your address when placing an order. If a package is returned to us due to an incorrect address you've entered, you will be responsible for the re-ship cost. Regrettably, we cannot offer refunds or replacements for items shipped to an incorrect address.
What if my package is marked 'Delivered' but I can't find it?
In case your package is marked 'Delivered' but you haven't received it, start by checking around your delivery area and confirming the shipping address you provided. Sometimes, packages can be marked as 'delivered' before they actually arrive. If you still can't find your package after 3 days, we recommend contacting USPS to file a claim.
While we strive to ensure every order reaches its destination, please understand that New Millennia™ cannot be held responsible for lost or stolen packages once they leave our facility. We will have insurance on your package so you'll be able to file a claim. This process time varies and may take a while.
What should I do if my package is stuck "in transit"?
If your package is showing as "in transit" for an extended period, please contact USPS at 1-800-275-8777 for the latest status update. They can provide insights into any ongoing delays.
Although New Millennia™ is ready to assist where we can, please be aware that we cannot control delays once the package is with USPS.
REFUNDS AND RETURNS
What is your company policy on refunds and returns?
Our products are custom-made and therefore all sales are final. See our full return policy here.
What if there's an issue with my order?
At New Millennia™, we take great care in processing your orders, but sometimes mistakes can happen. If you encounter any issues, such as receiving a damaged or incorrect item, please contact us within 72 hours of receiving your order, along with pictures of the issue. We're committed to making things right, either by providing a replacement or offering a refund, which can be issued as store credit or back to your original payment method, depending on your preference.
Please Note: Differences in color due to screen settings or lighting conditions are not considered as damage.
If approved, when and how do I get my refund?
All sales are final. For extenuating circumstances, here’s how our refund process works:
- Timing: We aim to process refunds within a week of receiving your returned item.
- Refund Methods:
- Non-refundable Charges: Please note that shipping fees and any handling surcharges cannot be refunded.
- Special Promotions: Items bought during special promotions are eligible for refunds only as store credit.
PRODUCTS
How can I determine the right size for me?
We offer a size chart for you to review width and length information provided to us by our vendor. See size chart here.
How should I wash and care for my items?
Do you offer gift-wrapping options?
No, we do not offer gift-wrapping options at this time.
Do you offer gift cards?
No, we do not offer gift cards at this time.
GENERAL INQUIRIES
My card keeps being declined, and now I see failed transactions on my bank account. What should I do?
We understand the frustration and inconvenience caused by payment issues. Here are some steps you can take:
- For Declined Payments: Please ensure that all your card’s billing details, including the security code and billing address, are entered correctly and match those associated with your card. Our system requires exact matches for the sake of security.
- Handling Failed Transactions: Failed transactions usually rectify themselves within a few days. However, if the issue persists, please don't hesitate to email us. We're here to help sort it out.
How Can I Check The Status Of My Order?
Order confirmations are sent to your email immediately. If you haven’t received confirmation from us, please reach out to us or check your account on the official site. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
Our emails may be accidentally flagged by spam filters. Please check your spam folder of your email and mark us as nice instead of spam. Our email: Support@NewMillennia.com
How Can I Check The Status Of The Tracking?
Once your order has been shipped, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email. If you have any trouble tracking your order, please contact us at Support@NewMillennia.com
Can I Cancel Or Change An Order?
Once an order is placed, we cannot guarantee changes or substitutions. However, if you reach out to us at Support@NewMillennia.com within 24 hours of placing your order, we’ll do our best to make updates before production begins. Since each item is custom-made to order, we’re unable to cancel or modify an order once production has started. If you decide you no longer want the product, please refer to our return policy for options.
Didn't find what you were looking for? Feel free to contact us at any time!